ORDER PROCESSING
Please allow 1–2 business days for regular order processing. Orders placed after 1:00 PM Friday or over the weekend will be processed the following business day, usually Monday (stat holidays excluded). Please note during busy holiday seasons or sales, processing times may be longer due to additional volume. We appreciate your patience.
If you are local and select "IN-STORE PICK UP", please await for our pick up notification BEFORE you come to the store. If you do not hear from us after 5 business days from the date of order, please contact us via email web@dstactical.com or by telephone (604) 524-5867.
SHIPPING POLICY
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. (Sidenote: Due to the current United States tariff and Customs Border Patrol (CBP) shipping/importation policies, many items cannot be shipped to the United States at this time - we reserve the right to cancel your order if it cannot be shippped due to these uncontrollable circumstances).
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please note, selecting two-day or overnight shipping does not guarantee the order will be received in that time (we will always attempt to fulfill these orders first).
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
DS Tactical reserves the right to refuse returns and/or exchange requests for returned items which do not meet our return policy.
SHIPPING CLAIMS
If you purchased Checkout+ package protection through our partner REDO on your order, please use our easy self serve *Claims Portal here* to upload the relevant claim information in the event of a lost or stolen package. Our third party shipping insurance provider, will use the uploaded info to file the claim for you and gaurantee a same item replacement is sent out at no additional cost to you.
If you did not purchase Checkout+ at checkout and would like to file a claim, please use the same Claims Portal, where our team will file your claim and work towards a resolution with you.
RETURNS POLICY (Refunds & Exchanges)
You may return most new, unopened/unused items, with tags within 30 days of delivery for a full refund with exceptions* (*NOTE: ALL ARC'TERYX/LEAF, ARC'TERYX PRO: ESSENTIALS and ARC'TERYX PRO: MISSION products will incur a 10% restocking fee for all refunds, no exceptions).
PPE, face masks, medical products, body armour, thermal shirts and underwear, perishables and specified product/items are final sale due to hygiene reasons.
In the event that a return is a result of our error (e.g. you received an incorrect or defective item, etc.), we will gladly refund or exchange the item and pay for the return shipping costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.