DS Tactical Sales FAQ

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Sale Details

Event sales apply to online orders only and cannot be applied in-store, we recommend selecting in-store pickup if you are a local customer. We thank you for your understanding and patience.

Order Processing

Due to high sales volume and the situation in BC, please allow for additional processing and shipping times, we thank you for your patience. Orders are processed as received, please ensure your shipping and billing information is correct during checkout in order to avoid any wait time or order cancellation.

If your billing address is different from your shipping address, please uncheck the "My billing address is the same as my shipping address. Your order may be cancelled if your payment is declined, the billing address doesn’t match the one on file with your credit card company, or other authorization issues.

Order Changes

Due to high sales volume, we recommend avoiding making any changes to your order once it has been placed, we will not be able to accept any changes once the order has been submitted. If you wish to alter your order, please cancel your submitted order and make a new order. Please keep in mind that items may sell out by the time you make a new order so we cannot guarantee you will be able to remake your order. Please note, once an order has a tracking number, it cannot be cancelled. You will need to request a return/RMA under your account, please see our Shipping & Returns page for additional information.

Multiple Orders

Orders will be shipped in the manner received, separate order will be shipped separately. We cannot alter, change, or combine separate orders into one shipment.

Order Cancellation

Your order may also be cancelled if your payment is declined, the billing address doesn’t match the one on file with your credit card company, or other authorization issues. Check your email for a follow-up message from us.

Order Tracking

Once an order has been placed, it may take 1–4 days to process (please allow for additional time during sales and holiday seasons). Once your order has been processed we will send a shipping confirmation email with a tracking number. Due to delays at Canada Post, tracking numbers may show no movement for up to 15 days. (Tracking begins when Canada Post scans an item, this can be days after we hand it off.) Find your tracking number under order history in your account. If your tracking number hasn’t updated for 15 days or more, please contact our web department.

For in-store pickup orders, you will not receive a tracking number in your shipping confirmation email; we will send a notification email as soon as it’s ready for pickup.

Payment or stock issues can also cause delays. We’ll email you within a day or two after you place an order if we discover an issue we can’t resolve.

In-Store Pickup

In-store pickup orders may take longer than expected to process due to high order volume. You will receive an order confirmation once your order has been placed, this confirms your order has been received, but it not ready until you receive a status update email. Please wait for the "Awaiting Pickup" notification email to avoid any wait time; your order will NOT be ready until you receive this notification.

You make designate a "pickup person" under order notes when you place your order. They will need to bring photo ID, so we know we’re handing over your order to the right person. Note: we need a full name (cab drivers, Uber drivers or couriers cannot pickup orders).

Contact us if you want to change the pickup person after an order has been placed.

Backorders

Discounts apply to in-stock items only and cannot be applied to backorders, rainchecks, or special orders.

Discount Codes

Sales discounts cannot be combined or stacked with any additional promotion, discount code, clearance item, or LE/MIL program discounts.

Phone Orders

We do not accept orders over the phone.