Event sales apply to online orders only and cannot be applied in-store, we recommend selecting in-store pickup if you are a local customer. We thank you for your understanding and patience.
Arc'teryx LEAF Restrictions
The following personnel are eligible to purchase LEAF products.
- All active duty service personnel and units
- All active duty law enforcement officers and agencies
- Select other government personnel and agencies
- Security personnel and companies on government contracts
All orders with Arc'teryx LEAF products that do not meet the above requirements will be cancelled with no exceptions.
Arc'teryx Bulk Buying & Reselling Policy
Arc’teryx does not support Bulk purchases or Reselling. Products purchased at Arc'teryx Brand Stores, Outlets, Partner stores, and on Arc'teryx Websites is intended for personal, non-commercial use. Arc'teryx reserves the right to limit the quantities of items purchased per person, per household, or per order. These restrictions may be applicable to purchases made by the same person(s), household, group, credit card or other forms of payment.
We define 'bulk purchase' as an order in excess of $1000, more than 5 items of the same product or repeat purchase pattern, which may represent more than normal personal use. We define 'reselling' as a purchase intended to be sold to another person or business.
Our brand reputation is built on quality and craftsmanship, making sure you have the best product to perform in the harshest conditions. We strive for all our customers to receive expert honest advice from our trained staff, and as our customer you should expect the same from your location of purchase.
We are aware some unlicensed resellers operate in various locations around the globe. We are working hard with various governmental agencies to shut them down. These unauthorized resellers or grey market resellers not only risk selling fake or counterfeit product, they may put you at risk if the product fails in extreme conditions. In addition, resellers create an unfair marketplace and jeopardizes our relationship with our global partners. Individuals or companies who engage in unauthorized reselling of Arc'teryx product risk legal action for unauthorized use our trademarks, copyrighted materials, and/or other intellectual property.
Arc'teryx is not able to honor warranty claims or provide repair services on product deemed to be fake or counterfeit acquired through unauthorized resellers.
Due to high sales volume, please allow for additional processing and shipping times, we thank you for your patience. Orders are processed as received, please ensure your shipping and billing information is correct during checkout in order to avoid any wait time or order cancellation.
If your billing address is different from your shipping address, please uncheck the "My billing address is the same as my shipping address. Your order may be cancelled if your payment is declined, the billing address doesn’t match the one on file with your credit card company, or other authorization issues.
Due to high sales volume, we recommend avoiding making any changes to your order once it has been placed, we will not be able to accept any changes once the order has been submitted. If you wish to alter your order, please cancel your submitted order and make a new order. Please keep in mind that items may sell out by the time you make a new order so we cannot guarantee you will be able to remake your order. Please note, once an order has a tracking number, it cannot be cancelled. You will need to request a return/RMA under your account, please see our Shipping & Returns page for additional information.
Orders will be shipped in the manner received, separate order will be shipped separately. We cannot alter, change, or combine separate orders into one shipment.
Your order may also be cancelled if your payment is declined, the billing address doesn’t match the one on file with your credit card company, or other authorization issues. Check your email for a follow-up message from us.
Once an order has been placed, it may take 1–4 days to process (please allow for additional time during sales and holiday seasons). Once your order has been processed we will send a shipping confirmation email with a tracking number. Due to delays at Canada Post, tracking numbers may show no movement for up to 15 days. (Tracking begins when Canada Post scans an item, this can be days after we hand it off.) Find your tracking number under order history in your account. If your tracking number hasn’t updated for 15 days or more, please contact our web department.
For in-store pickup orders, you will not receive a tracking number in your shipping confirmation email; we will send a notification email as soon as it’s ready for pickup.
Payment or stock issues can also cause delays. We’ll email you within a day or two after you place an order if we discover an issue we can’t resolve.
In-store pickup orders may take longer than expected to process due to high order volume. You will receive an order confirmation once your order has been placed, this confirms your order has been received, but it not ready until you receive a status update email. Please wait for the "Awaiting Pickup" notification email to avoid any wait time; your order will NOT be ready until you receive this notification.
You make designate a "pickup person" under order notes when you place your order. They will need to bring photo ID, so we know we’re handing over your order to the right person. Note: we need a full name (cab drivers, Uber drivers or couriers cannot pickup orders).
Contact us if you want to change the pickup person after an order has been placed.
Discounts apply to in-stock items only and cannot be applied to backorders, rainchecks, or special orders.
Sales discounts cannot be combined or stacked with any additional promotion, discount code, clearance item, or LE/MIL program discounts.
We do not accept orders over the phone.